Refund & Cancellation Policy

Cancellation

You can cancel your Investivo Pro subscription at any time by emailing support@investivo.co.

When you cancel:

• Your Pro access continues until the end of your current paid billing period
• You will not be charged again after that date
• Your saved deals are retained on the free plan (up to the free tier limit)
• Your account and data are not deleted — see our Privacy Policy for retention details

Refunds

We do not offer refunds for partially used subscription periods. This is clearly stated at the point of purchase.

Australian Consumer Law exception: If Investivo has a major failure that renders it unfit for its intended purpose and we cannot remedy the issue within a reasonable time, you are entitled to a remedy under the Australian Consumer Law. In that case, contact us at support@investivo.co and we will assess your situation promptly.

We will never charge you for a renewal you didn't authorise. If you believe you have been incorrectly charged, contact us within 30 days and we will investigate and refund if the charge was in error.

Free Trial

If a free trial is offered, the trial duration and charge date will be clearly shown before you enter any payment details. You can cancel before the trial ends without being charged. We will send a reminder email 3 days before your trial ends.

Failed Payments

If a payment fails, we will:

• Email you immediately notifying you of the failed payment
• Retry the payment up to 3 times over 7 days
• Suspend (not delete) your Pro access if payment cannot be collected
• Retain your data for 30 days after suspension

Price Changes

If we change our subscription pricing, we will notify you by email at least 30 days in advance. If you do not wish to continue at the new price, you may cancel before the new price takes effect and you will not be charged the higher amount.

Contact

All refund and cancellation requests: support@investivo.co

We aim to respond to all requests within 2 business days.